Transforming IT Helpdesk Efficiency for a Credit Union
A leading credit union faced challenges transitioning its workforce to Microsoft 365, resulting in a surge of support tickets overwhelming their IT helpdesk. With 800 employees spread across 21 branch locations, the influx of “how-to” queries caused prolonged resolution times and frustration among users. The credit union needed a soluti...Read more
AgreeYa Solutions Walks Away Victorious in the 2021 TITAN Business Awards’ Second Season
FOLSOM, Calif. (December 8, 2021) – AgreeYa Solutions extended its streak of awards and recognitions by winning in four different categories of the 2021 TITAN Business Awards. The awards, organized by International Awards Associates (IAA), recognized AgreeYa as a leading technology provider with advanced, ground-breaking products, and services. T...Read more
How AI Chatbots can Redefine Employee Experience?
Employee Experience is the topmost priority for more than 50% of organizations. – Forbes 2020 HR Sentiment Survey While Employee Experience (EX) was not a new concept that emerged in 2020, the need for delivering an effective EX was expediated by the COVID-19 crisis and its resulting remote/hybrid working scenarios. In this era of social Read...Read more
How Chatbots Can Improve Human-Agent Productivity & Efficiency?
“The COVID-19 pandemic has led to a 35% increase in IT support ticket volumes. This has logically resulted in an increase of resolution times, and first contact and first-level resolution decrease from 78.2% before the pandemic to 71.5% now.” – MetricNet-DeepCoding study The global pandemic has upended various business processes and has e...Read more
Automated IT Helpdesk Support with AI Chatbot
AI-powered IT helpdesk chatbots are the power-packed tools that can multiply the productivity of employees and slash the IT support costs significantly. It can handle monotonous and basic user queries and alert the support staff when human intervention is needed. With Chatbots, organizations can establish 24×7 self-service support for in-pla...Read more
5 Benefits of Integrating Chatbots to Improve Microsoft 365 Adoption
Worldwide end-user spending on public cloud services in 2020 was $257.9 billion, an increase of 6.3% from 2019. The revenue is further projected to reach $304.9 billion in 2021, an increase of 18.4% from 2020. – Gartner The cloud has been at the forefront of human resilience against the pandemic. It has protected the wellbeing fr...Read more
A Government Agency Simplifies Remote Working with AgreeYa’s Modern Workplace Solutions
Our customer is a Government agency responsible for managing the health and wellbeing of residents in a vibrant city nestled against the San Bernardino Mountains in California. Sudden emergence of COVID-19 and the resulting shift to remote working mandated the customer to swiftly move more than 1200 employees to Microsoft 365. Towards this, the lea...Read more
6 Ways Intelligent Chatbots are Critical to Driving Enterprise Value
As the pandemic continues, making a large segment of the Indian workforce operate remotely, the reliance on technology for all sectors is at its zenith. In a nation like India where 66% of the GDP is constituted by the Service sector, the COVID-19 crisis has hugely impacted the economy. Most thriving industries in India (which from How...Read more
AgreeYa Chatbot for Digital Workplace
AgreeYa’s generative AI-powered Chatbot, built on Azure AI, enables organizations to respond to employee queries in real-time and automate helpdesk process for better outcomes. It is an easy to use, conversational assistant that acts as an intelligent virtual agent enabling organizations to extend instant and round the clock support services for...Read more
6 Ways Chatbots/Virtual Agents can Improve Employee Productivity in the New Normal
Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual ones. The service demand and delivery has shifted entirely to digital channels. While this trend was visible in the pre-COVID-19 world too, the global pandemic has accelerated the digital-first engagement to something which is presently bei...Read more