Established in 2000, our customer is a prominent telecommunications giant headquartered in Manhattan, New York City. Renowned for its extensive range of services including wireless Internet and phone services, the organization boasts a substantial user base spanning across North America. However, the surge in 5G users posed challenges in monitoring network performance efficiently.
To tackle this challenge, AgreeYa stepped in, leveraging its expertise to develop a Device Monitoring and Analysis Tool (DMAT). This solution enabled real-time monitoring of complex KPIs, resulting in a 2X reduction in network outages and a 78% decrease in related complaints. Download the Case Study for further insights.