Our customer is a leading American telecommunications giant. It faced a critical challenge in providing prompt 24×7 tech support for its expansive teams spread across diverse geographies. Time zone mismatches in support was not only hindering operational efficiency but also leading to prolonged downtimes, impacting the overall business operations, and causing frustration among the global workforces.
AgreeYa delivered TechOps support wherein a multi-demographic support team operating onshore, nearshore, and offshore was deployed. This model eliminated the constraints of time zones, providing continuous support for production operations, cloud operations, infrastructure program management, database administration, and Robotics Process Automation (RPA) initiatives. Download the Case Study to learn more.