Our customer, a city council serving over 77,000 citizens, faced growing complexities in managing its hybrid IT infrastructure, which included on-premises systems and a Microsoft 365 Government Community Cloud (GCC) tenant. The existing support model struggled to meet the organization’s evolving needs, leading to inefficiencies, high costs, and overwhelmed IT staff. AgreeYa, a trusted Microsoft Solutions Partner, provided a comprehensive managed support solution tailored to the city council’s unique requirements. Through 24×7 Level 3 incident-based support, a flexible ticketing model, and real-time performance tracking, AgreeYa transformed the customer’s IT operations. Download the case study to learn how AgreeYa empowered the city council to streamline IT processes and achieve long-term efficiency and innovation.
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