Our customer, a city council serving over 77,000 citizens, faced growing complexities in managing its hybrid IT infrastructure, which included on-premises systems and a Microsoft 365 Government Community Cloud (GCC) tenant. The existing support model struggled to meet the organization’s evolving needs, leading to inefficiencies, high costs, and overwhelmed IT staff. AgreeYa, a trusted Microsoft Solutions Partner, provided a comprehensive managed support solution tailored to the city council’s unique requirements. Through 24×7 Level 3 incident-based support, a flexible ticketing model, and real-time performance tracking, AgreeYa transformed the customer’s IT operations. Download the case study to learn how AgreeYa empowered the city council to streamline IT processes and achieve long-term efficiency and innovation.
Simplifying IT operations with Microsoft managed support services
Case Study Details
Simplifying IT operations with Microsoft managed support services
Other Case Study
Driving digital efficiency with Microsoft 365 migration for a transit agency
A leading public transit agency relied on an aging on-premises Exchange system that was costly to maintain and limited ...
Streamlining product documentation for a global telecom leader with GitLab and GitBook
A global telecom enterprise struggled with fragmented, inconsistent product documentation spread across multiple platfo...
Driving seamless connected car experience with enhanced mobile app support
A global automotive leader sought to elevate its connected car experience but faced recurring mobile app failures that ...