Our customer, a city council serving over 77,000 citizens, faced growing complexities in managing its hybrid IT infrastructure, which included on-premises systems and a Microsoft 365 Government Community Cloud (GCC) tenant. The existing support model struggled to meet the organization’s evolving needs, leading to inefficiencies, high costs, and overwhelmed IT staff. AgreeYa, a trusted Microsoft Solutions Partner, provided a comprehensive managed support solution tailored to the city council’s unique requirements. Through 24×7 Level 3 incident-based support, a flexible ticketing model, and real-time performance tracking, AgreeYa transformed the customer’s IT operations. Download the case study to learn how AgreeYa empowered the city council to streamline IT processes and achieve long-term efficiency and innovation.
Simplifying IT operations with Microsoft managed support services
Case Study Details
Simplifying IT operations with Microsoft managed support services
Other Case Study
Enabling seamless Microsoft 365 optimization with comprehensive security assessment
Our customer, a leading construction materials manufacturer and distributor, faced growing challenges in securing and o...
Streamlining BI operations for a Caribbean telecom giant with SAP BO configuration and support
Our customer, one of the largest telecommunications providers, relied on SAP BusinessObjects (SAP BO) to generate missi...
Optimizing debt collection for a leading law firm with CogentConnect
Our customer, a prominent debt collection law firm, faced mounting challenges in managing growing volumes of debt recov...