Our customer is the fastest-growing multinational alcoholic beverage manufacturer in India. The organization leverages an assortment of 15 business applications to manage, streamline and automate various business-critical processes. Such applications were managed by a couple of resources from an external vendor. The existing support model was proving cumbersome, led to significant increase in operational expenses and caused long delays in resolution of user issues.
AgreeYa implemented a meticulous and flexible application support model driven by various customer requirements. With AgreeYa’s comprehensive managed application support services, the customer was able to optimize IT operations costs, deliver prompt issue resolutions, manage applications better, reduce security risks, and lower cost of ownership. Download the case study to read in details.