Our customer, a leading telecommunications provider in the U.S., faced growing challenges in managing rising support inquiries driven by the rapid adoption of its 5G services. Outdated search capabilities, limited live chat support, and manual ticketing processes led to slower response times and declining customer satisfaction. AgreeYa partnered with the telecom giant to design and implement a Generative AI-powered Chatbot integrated with their existing support systems. Download the case study to learn how AgreeYa’s AI-driven solution transformed customer support operations and delivered measurable efficiency and engagement for a telecom industry leader.
Revolutionizing customer support for a telecom giant with AI-powered Chatbot
Case Study Details
Revolutionizing customer support for a telecom giant with AI-powered Chatbot
Other Case Study
Driving digital efficiency with Microsoft 365 migration for a transit agency
A leading public transit agency relied on an aging on-premises Exchange system that was costly to maintain and limited ...
Streamlining product documentation for a global telecom leader with GitLab and GitBook
A global telecom enterprise struggled with fragmented, inconsistent product documentation spread across multiple platfo...
Driving seamless connected car experience with enhanced mobile app support
A global automotive leader sought to elevate its connected car experience but faced recurring mobile app failures that ...