Our customer, a leading telecommunications provider in the U.S., faced growing challenges in managing rising support inquiries driven by the rapid adoption of its 5G services. Outdated search capabilities, limited live chat support, and manual ticketing processes led to slower response times and declining customer satisfaction. AgreeYa partnered with the telecom giant to design and implement a Generative AI-powered Chatbot integrated with their existing support systems. Download the case study to learn how AgreeYa’s AI-driven solution transformed customer support operations and delivered measurable efficiency and engagement for a telecom industry leader.
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