Our customer, a premier U.S. banking institution, faced mounting IT challenges due to gaps in its existing ServiceNow implementation. An expanding backlog of service requests, unaddressed audit recommendations, and outdated documentation were impacting compliance, system efficiency, and user satisfaction. AgreeYa partnered with the bank to deliver a structured ServiceNow optimization framework, resolving legacy user stories, implementing critical audit recommendations, and strengthening system governance with updated documentation and user training. Download the case study to learn how our expert-driven ServiceNow services helped a leading bank achieve enhanced IT efficiency, stronger compliance, and a future-ready ITSM platform.
Banking giant partners with AgreeYa to optimize and modernize ServiceNow ITSM
Case Study Details
Banking giant partners with AgreeYa to optimize and modernize ServiceNow ITSM
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