Our customer is one of the nation’s top-performing banking organizations. It utilized L1 helpdesk support from a third-party provider. However, the engagement failed in meeting the desired goals of swift issue resolutions, prompt employee support, and proactive monitoring. Lack of quality support services created various impediments and impacted the productivity of employees. The banking giant wanted to partner with one-stop managed service provider for Network Operations Centre (NOC) services, Application Managed Services and support for various Level-2 (L2) support roles.
AgreeYa’s comprehensive suite of Managed Service offerings enabled the customer to swiftly address all the Helpdesk, NOC, Application managed services and L2 support requirements. With AgreeYa’s support, the banking giant could prevent most business-critical IT challenges and address problems as soon as they arise. The partnership has been helping the customer realize various opportunities during any stage of a business’s IT lifecycle, thereby protecting the value of their technology investments. Download the Case Study to read more.