Based in Phoenix, Arizona, our customer is a leading banking corporation offering a wide range of banking services. The organization faced various IT service management challenges. The IT department, responsible for handling numerous service requests, encountered inefficiencies with the existing ServiceNow application in managing tickets effectively. AgreeYa intervened, optimizing, customizing, and modernizing the ServiceNow application for streamlined IT service management.
The enhanced app provided employees with a user-friendly platform for raising service requests and empowered the IT department with efficient ticket and backlog management. The revamped features facilitated a swift response to service requests, addressing the banking corporation’s challenges comprehensively. Download the Case Study to read more.