Models to suit every business need and enable business excellence
At AgreeYa, we work collaboratively with our customers to deliver immense business value consistently. Over the last two decades, we have perfected the art of long-term customer engagement and incorporated the accumulated best practices into our Excellence Frameworks. The core goals of our Excellence Frameworks are to empower organizations to achieve business excellence through the effective use of cutting-edge technology, best-of-breed resources and flexible engagement models.
O3 Model
AgreeYa Solutions leverages the O3 Delivery Model (Onsite-Offsite-Offshore) to deliver best-of-breed resources while lowering our customers’ total cost of ownership. This model is the cornerstone of AgreeYa’s superior service capabilities.
This model allows our customers to:
- Source project teams to strengthen their in-house team
- Outsource projects to be executed within the U.S., allowing seamless resource movement
- Use the offshore facility to lower cost of ownership
- Use the onsite, offsite, and offshore facilities for accelerated go-to-market and to leverage the 24x7 cycle
SUMMITTM
SUMMITTM identifies processes across the entire organization, such as Support, HR, Sales, and Resourcing, and integrates them to our O3 delivery model for seamless operations and quality deliverables.
- Exceed customer and project expectations in every interaction
- Integrate our methodology with the customer’s process framework using process tailoring
- Identify risks proactively and implement effective communication and escalation channels
- Provide a basis for a collaborative and partnership-based customer engagement framework
- Measure, track, analyze, and continuously improve our service levels within the organization and with our customers
iLab
AgreeYa’s Innovation lab (iLab) are our centers of excellence committed to developing solution delivery accelerators that expedite project or solution delivery and lower total cost of ownership for our customers. We have iLab for all our solutions, services and technology focus areas. iLab comprises of our experts and specialist in these emerging domain areas and they leverage our industry partnerships with technology providers such as Microsoft, Quest, Amazon, & various other open source platforms.
iLab has access to emerging technologies, infrastructure, trends, and future release insights. AgreeYa’s iLab helps identify, develops, and deploys sustainable technology solutions based on these emerging technology trends. iLab builds solution delivery accelerators and frameworks that are extensible, scalable, and provide for seamless integration across platforms.
Some of our products and solutions are incubated, tested, nurtured in iLab before they are rolled out as software products to solve our customer’s pain points. These products and solutions includes AgreeYa Chatbot, AgreeYa’s Performance Test tool, Intranet-in-a-Box, & many automation tools.